Refund policy
Return Policy
At Senza Luxury, we are committed to offering authentic, carefully curated pre-owned luxury handbags and accessories. Every item is professionally inspected before shipment to ensure it meets our quality standards.
14-Day Return Window
We accept return requests within 14 days of the delivery date for eligible items.
To qualify for a return:
-
The item must be in the same condition as received.
-
All original tags, certificates, accessories, and packaging must be included.
-
The item must not show signs of wear, use, alteration, or damage.
-
A valid proof of purchase is required.
Non-Returnable Items
The following items are not eligible for return:
-
Final Sale items
-
Personalized or customized products
-
Gift cards
-
Items that have been used, altered, or damaged after delivery
-
Products returned without original authentication materials or accessories
Authentication Guarantee
Every item sold by Senza Luxury undergoes a professional authentication process before being offered for sale.
If you believe an item's authenticity is in question, please contact us immediately. We will thoroughly investigate the matter and resolve it in accordance with our Authenticity Guarantee.
Return Process
To initiate a return:
-
Contact our Customer Care team within 14 days of delivery.
-
Include your order number and reason for the return.
-
Once approved, return instructions will be provided.
-
Please securely package the item and ship it using the provided instructions.
Customers are responsible for return shipping costs unless the return is due to our error or an item received was incorrect.
We recommend using a fully insured and trackable shipping service for all returns.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method within 5–10 business days, depending on your payment provider.
Original shipping charges, duties, taxes, and customs fees are non-refundable unless required by applicable law.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery and include photographs of the package and item. We will work quickly to resolve the issue.
Questions
If you have any questions regarding our Return Policy, please contact our Customer Care team.
We are always happy to assist you.